Refund policy

Last updated: October 21, 2026

We want you to be happy with your Novix Cart order. If something isn't right, you can request a return within 30 days of delivery.

WHAT CAN BE RETURNED
- Unopened items in their original, sealed packaging and in resaleable condition.
- Items that arrived damaged, defective, or different from what you ordered, whether opened or not.

WHAT CANNOT BE RETURNED
For health and hygiene reasons, we cannot accept returns of opened or used fragrances, skincare, oral care, supplements, or in-ear electronics such as earbuds, unless the item arrived damaged, defective, or incorrect. Gift cards and items marked final sale are not returnable.

HOW TO START A RETURN
1. Email info@novixcart.com with your order number, the item(s) you want to return, and the reason. For damaged, defective, or incorrect items, please include clear photos of the item and packaging.
2. We will reply within 1–2 business days with a return authorization and the correct return address for your item.
3. Ship the item back using a trackable shipping method and send us the tracking number.

Returns sent without a return authorization, or to any address other than the one we provide, cannot be processed.

RETURN ADDRESS
We work with several fulfillment partners, so the return address depends on the item you purchased. We will always give you the correct address in your return authorization email. Please do not send returns to our business mailing address.

RETURN SHIPPING COSTS
If your item arrived damaged, defective, or incorrect, we cover the cost of return shipping or send a prepaid label. For all other returns, return shipping is paid by the customer, and original shipping charges are non-refundable.

REFUNDS
Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few additional days to post the credit.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please check your order when it arrives and contact us as soon as possible, and no later than 30 days after delivery. We will offer a replacement or a full refund, including original shipping.

EXCHANGES
The fastest way to get a different item is to return the original for a refund and place a new order.

ORDER CANCELLATIONS
You can cancel your order for a full refund at any time before it is dispatched. Email us with your order number. Once an order has been dispatched, it can no longer be cancelled and the return terms above apply.

CONTACT
Novix Cart (operated by ONIX OFFICIAL LLC)
Email: info@novixcart.com
Phone: +1 (786) 429-9370
Hours: Monday–Friday, 9 AM–6 PM ET