Shipping policy

Last updated: October 21, 2026

WHERE WE SHIP
We currently ship to addresses within the United States.

PROCESSING TIME
Orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding US federal holidays).

DELIVERY TIME
Standard delivery takes 5–8 business days after your order is dispatched. Any faster shipping options, with their prices, are shown at checkout when available.

SHIPPING COSTS
- Free standard shipping on orders of $110 or more (order subtotal after discounts, before taxes).
- For orders under $110, the standard shipping rate is shown at checkout before you pay.

ORDER TRACKING
Every order ships with tracking. When your order is dispatched, we email you a shipping confirmation with your tracking number and a link to follow your package.

MULTIPLE PACKAGES
We work with several fulfillment partners. If your order contains items from different brands, they may arrive in separate packages on different days at no extra cost. Each package has its own tracking number.

DELAYS
Carrier delays, weather, and peak seasons can occasionally slow delivery. If we cannot dispatch your order within the processing time above, we will email you with an updated shipping date, and you may cancel for a full refund.

LOST OR MISSING PACKAGES
If your tracking has not updated for 7 business days, or it shows delivered but you have not received your package, contact us within 30 days of the expected delivery date. We will work with the carrier and, where the package cannot be found, send a replacement or issue a refund.

ADDRESS ACCURACY
Please make sure your shipping address is complete and correct. If you notice a mistake, email us right away. Once an order has been dispatched we may not be able to change the address.

CONTACT
Questions about shipping? Email info@novixcart.com or call +1 (786) 429-9370, Monday–Friday, 9 AM–6 PM ET.